Team TMR believes there are three substantive areas which require quality planning for delivery of products and services: the Client, the Contract, and Project Delivery. Executive Managers, Project Managers, Quality Managers, and Quality Assurance Partners all accept responsibilities and ownership at various levels throughout the process to ensure ownership and execution in compliance with Team TMR's standards. Each project is assigned a Quality Assurance Partner focused on providing objective evaluation of the overall quality of the processes and products through Team TMR's Quality Assurance Evaluation Process. Team TMR demonstrates its commitment to quality through:
- ISO 9001:2015 Quality Assurance and Management and SEI CMMI Level 3 certified systems engineering and management processes
- Project Management Institute’s PMBOK® Industry best practices
- Earned Value Management (EVM) techniques
Success in supporting Government contracts is not solely based on technical capabilities and the availability of qualified personnel; it is based on a solid ISO 9001:2015 Quality Control (QC) Program. TMR’s QC program uses a powerful approach that has been successfully applied to numerous projects. The principles of our QC program include: the precise and timely application of well managed processes, performance metrics, and rigorous compliance with TMR best practices and standards; competent staff with requisite knowledge, skills and experience; and a trusted partner relationship to include clear communications with the customer. The TMR QC processes and procedures are based on our ISO 9001:2015, ITIL V3, and SEI CMMI Level 3 compliant processes. We apply the results of our QC activities and measurements to assess all aspects of our performance service quality.
Every Task Order Team TMR executes will incorporate a Quality Control (QC) plan based on TMR certified ISO 9001:2015 processes and procedures. The QC plan defines the key performance measures, schedule reviews, and resources. The requirements of the Task Order drive the actual measurements and their frequency. These metrics must address risk identification and mitigation in order to form the foundation for the project performance metrics. By linking QC measurements to project performance metrics and ultimately back to risk/tradeoff assessment, knowledge of critical failure points and critical success factors is institutionalized into the project management plan. Day to day QC activities will be performed at the Task Order level. To ensure an objective assessment of performance, independent quality control assessments will be performed by the PM. By performing this independent assessment at the highest level, lessons learned on TO’s can be shared across all Task Orders. TMR will apply tailored surveillance methodologies to the quality control elements that accurately assess performance. The principal elements and benefits of Team TMR’s QC Plan, along with surveillance methodologies are: